Senior managers, as a rule, are generalists who oversee specialists who lead the departments that report to them. Over the years, we have observed that generalists often abdicate their managerial responsibilities when dealing with specialized or technical functions with which they are not familiar. They assume that they are not competent to oversee specialized functions. Well, they figure wrong. Generalist managers need to be willing to take the upper hand when dealing with the specialists they oversee. To do so they need to become “snow proof” and be willing to “explode tanks”.
- Become “snow proof”
- Explode tanks