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Cayuga County, New York Sheriff Office, Department of Health and Human Service, and Highways DepartmentImproving performance by identifying appropriate technology and tools, modifying organizational structure, and calibrating workload and staffing levels

Berkshire Advisors completed a management review of three Cayuga County departments: the Sheriff's Office, the Department of Health and Human Service, and the Highways Department. In each department, substantial opportunities to reduce costs and/or improve the quality of services provided to County residents were identified. In several cases, fundamental modifications in the County's approach to serving residents were recommended. For the most part, however, the opportunities to improve performance resulted from ensuring that workers had the technology and tools they needed to be effective, modifying organizational structure to ensure the structure facilitated efforts to serve County citizens, ensuring workload and staffing levels were calibrated, and by modifying scheduling and deployment practices.