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Houston, Texas Public Library

Identifying staffing models to ensure a consistent approach to staffing and identifying implications of changes of workload on service exectations

Berkshire Advisors completed a management review of the Houston Public Library. In addition to identifying ways to improve the library's organization and operations, the consultants developed a staffing model that could be used to ensure a consistent approach to staffing in each of the library's 35 branches and to determine the staffing implications of changes in workload and service expectations.